Mock Inspection Services
Using the Audit Commission’s inspection framework, our inspection service covers the following service areas:
• Access and Customer Care
• Stock Investment and Asset Management
• Housing Income Management
• Tenancy and Estate Management
• Value For Money
• The Prospects for Improvement
Our inspection team focuses on services from a user perspective rather than that of the provider. We achieve this by testing services as a user through mystery shopping and comparing to regulatory requirements.
We can review complaint handling arrangements and have active discussions with users via focus groups or attending tenant and resident meetings, enabling us to collate service based information as experienced by a user.
Following an Audit Commission inspection, we can work with you to help consult with your tenants on any report findings and assist in the preparation of your action plan.
Our highly experienced inspection team can assist throughout the whole inspection process, providing mock inspections, helping prepare for an AC inspection and support post-inspection.
For further details, please contact us using our contact form or by calling on 0161 401 5001.